Website and Seller Terms
A Troy Ounce
Brantford, Ontario, Canada
Email: atroyounce@gmail.com · Phone: 289-204-4818
Website: recycle.atroyounce.ca
Effective date: November 12, 2026
A Troy Ounce is operated by Tyrone Thomas in Ontario, Canada. These terms cover this website, preliminary estimates, meetup requests and approved mail-in submissions. Read them before submitting or shipping. Contact us if you need an explanation.
1. Your request and your choice to sell
Submitting an enquiry, receiving shipping instructions or sending an item for assessment does not complete a sale. We review the item, explain the final offer and ask whether you accept. You may decline. Direct-email sellers receive the relevant terms and are asked to acknowledge them before shipping or assessment arrangements.
You must be at least 18, own the item or have lawful authority to sell it, and provide accurate information to the best of your knowledge. Items must not be stolen or subject to an undisclosed lien, loan or competing ownership claim. We may request information reasonably needed to verify authority or meet legal requirements, or decline an item.
2. Accepted items and minimums
We consider gold, silver and platinum jewellery, scrap, coins and bars case by case. Our ordinary mail-in route is for approved jewellery. Coins, bullion, non-manufactured precious metals and other unusual shipments require separate approval and any required carrier agreement before shipping. A listing on the website does not establish carrier eligibility.
Plated items, copper and other base metals are not purchased. Worn, broken or unmarked jewellery may be assessed, but can require further testing or be declined. Coins are valued for metal content rather than collector value. Stones have no purchase value in our metal calculation.
Silver minimums are 250 g of fine silver for meetups and 500 g of fine silver for mail-in. Required item weight increases at lower purity. For example, the mail-in minimum is about 541 g of .925 sterling, excluding stones and other components. An estimate below a minimum is available for reference and does not confirm purchase or shipping eligibility.
3. Assessment and testing permission
We verify metal, purity and payable metal weight. Stamps and photographs provide starting information, not proof. A whole item’s weight can include stones, solder, fittings or non-payable components. Different joined metals need separate assessment; ordinary gold alloys are assessed by gold purity.
Testing can scratch, mark or damage jewellery and may loosen, damage or detach stones. The mail-in form asks for assessment authorisation and acknowledgement of these risks before you ship. At a meetup we explain the proposed testing before proceeding. If you do not authorise necessary testing, we may be unable to make an offer. We seek further permission for materially destructive work beyond the assessment explained to you. Authorisation does not exclude duties of care or rights that cannot lawfully be excluded.
Before assessment, tell us about fragile settings, sentimental components and any testing limitations. Detached stones do not become ours merely because they detach. We discuss their handling with you. Refining or melting for our purposes follows a completed purchase, not a preliminary enquiry or silence.
4. Estimator and pricing reference
Website calculations are preliminary estimates, not binding purchase offers, valuations of an entire piece or financial advice. They use the selected metal, purity, entered weight and published seller share. Values exclude any payment for stones or craftsmanship. Prices are in Canadian dollars; any US-dollar display is a secondary reference.
The published seller shares are 80% for gold, 80% for silver and 75% for platinum, applied to the reference value of verified fine metal. The remaining share is retained by the business before its costs; it is not a separate charge added to your payout.
The estimator uses the lowest reference recorded by our system so far that day. Current market spot displays are separate and can show a different number. A recorded low is the lowest available system observation, not a guarantee that every market tick or the absolute market low was captured. Data can be delayed, unavailable or erroneous. We retain supplied piece details even when a monetary estimate cannot be produced.
For mail-in, the final offer uses the completed submission day’s lowest recorded reference, in the America/Toronto time zone. That reference may fall after you submit, so your final amount can change even if your piece details are unchanged. We keep the submitted estimate separately. For a website mail-in request, the submission day is the day we successfully receive the completed photo request. A direct-email request uses the original email’s sent date in Toronto time, as confirmed in your case correspondence.
Meetup pricing uses the lowest reference recorded for the meetup day at the time we assess the item, unless a different basis is expressly agreed before you accept. We explain the reference and assessed inputs used for your offer. Verified purity, metal and payable weight may differ from your inputs. If a required reference is missing or appears erroneous, staff check the available historical evidence and explain any proposed alternative before you decide. Current fallback spot data is not silently substituted into a mail-in daily-low calculation.
5. Mail-in approval, packing and postage
Send a photo first and wait for written shipping approval. We pay approved inbound postage and provide a Canada Post label or QR-code instructions. A QR code provides label access; do not assume it includes a shipping box or packing materials. Pack and protect every item as instructed, use the designated service and receiving address, drop it at a staffed counter, and keep the acceptance receipt and tracking.
Tell us the approximate contents, total item weight and any unusual size or material before approval. Shipping weight includes packaging. Larger, restricted or otherwise unusual shipments need arrangements agreed before a label is issued. Canada-wide availability remains subject to the chosen carrier’s service and material restrictions.
Please aim to dispatch within 14 calendar days of our shipping instructions. This is a follow-up period, not a promise that a carrier label expires or can be cancelled then. Contact us if delayed. A usable late label does not itself select a new pricing day; we handle late arrivals through the normal process unless an alternative is expressly agreed.
6. Transit, receipt and return
You bear the risk of loss or damage during transit to us and during an agreed return to you, subject to applicable law and any responsibility that cannot lawfully be excluded. Our payment of postage does not guarantee delivery or full compensation. Carrier acceptance, exclusions, evidence requirements and available compensation depend on the actual service. We explain the approved arrangements before dispatch; do not assume every parcel has automatic $500 protection.
Receipt means physical delivery into our possession or that of an authorised receiver at the designated receiving location. A tracking status alone does not establish package contents. We record arrival and email a photo or video of the unboxing. We contact you about material discrepancies. Custody and ownership are separate; we take reasonable care while holding your items.
If you decline the offer, we arrange and pay for return postage, confirm the return address and provide the relevant shipping details. We coordinate carrier enquiries and claims as permitted by the shipping account and ask for your cooperation and evidence where needed. Any recovery is handled according to the claim and your entitlement, without promising compensation beyond the applicable cover.
7. Offer acceptance, payout and completed sales
For mail-in, we ask you to explicitly confirm the exact payout email and agreed amount before sending an Interac e-Transfer, normally to the email used for your request. Changed payment instructions must be verified again. If your recipient uses Autodeposit, a security answer is not needed. Otherwise, we agree the security-question arrangements with you. Do not send us banking login credentials. Payment timing and any banking limits are confirmed directly before you accept.
A sent notification is not proof that funds have been deposited. We retain the transfer reference and check pending, completed, failed or expired transfers with our financial institution as appropriate. Confirming an email does not waive rights that cannot lawfully be waived. Meetup payment method and timing are agreed in person before acceptance.
We record acceptance and payment completion separately. We confirm the completion and ownership-transfer arrangements with you before payment. Once the agreed purchase is completed and payment made, the sale is final, subject to applicable law. Purchased items may be refined or melted and cannot ordinarily be returned or bought back. Later market movements do not reopen a completed price.
8. If we cannot reach you
Keep your contact and return details current. We make reasonable contact attempts if a decision, payment confirmation or return arrangement is outstanding. We do not charge storage fees. Nonresponse does not authorise automatic melting or transfer of ownership under these terms. Any eventual handling of unclaimed property must follow applicable law and appropriate notice.
9. Website use and service limitations
Use the website lawfully and do not misuse forms, interfere with security or upload material you have no right to share. We may restrict abusive requests. Availability, estimates and third-party services are not guaranteed to be uninterrupted. Report suspected errors so we can investigate. Nothing here excludes liability or rights that applicable law does not permit us to exclude.
10. Privacy, changes and contact
Our Privacy Policy explains how request, photo, assessment and payment information is handled. We record the policy version acknowledged with a submission. Material changes to an existing arrangement require notice and appropriate agreement rather than silently replacing that arrangement.
Ontario law and applicable federal Canadian law govern these terms, subject to any mandatory protections that apply. Questions can be sent to Tyrone Thomas, A Troy Ounce, at atroyounce@gmail.com or 289-204-4818. We confirm the appropriate correspondence or receiving address directly before you send an item.